Effective: 20 April 2026 · Version 1.0
1. Scope
These General Terms and Conditions (hereinafter "GTC") govern the use of the software and services of RolakInvoice (Rolak Automation, Ahornweg 24, 8630 Rüti ZH, Switzerland, hereinafter "Provider") by the customer. By registering, purchasing a subscription, or using the software, the customer accepts these GTC, the Privacy Policy, and the Data Processing Agreement (DPA) in their currently valid versions.
2. Conclusion of Contract
The contract is concluded by ordering a subscription via the website or by written confirmation. The Provider reserves the right to reject orders without stating reasons.
3. Description of Services
RolakInvoice is a SaaS solution for automated invoice processing with the following features:
- AI-supported extraction of invoice data (OCR and AI, see Privacy Policy)
- Email monitoring via IMAP/POP3
- Support for the Swiss QR-Invoice
- Export to CSV and integration with accounting systems (e.g., Bexio)
- Dashboard and multi-inbox management
The exact scope of functions depends on the booked plan (Starter, Pro, Business for SMEs; Office, Agency, Enterprise for fiduciary firms) and the product description on rolak.ch.
4. Usage Rights
The Provider grants the customer a non-exclusive, non-transferable right to use the software within the scope of the booked plan for the duration of the contract. Passing on, renting, or sublicensing to third parties is not permitted.
5. Availability and Service Level Agreement (SLA)
The Provider guarantees an availability of the core dashboard endpoints (/api/status/summary, /account, /api/auth/*) of 99.0 % in the monthly average. Downtime is defined as a 5xx error or a response time of more than 30 seconds.
- Planned maintenance is announced at least 24 hours in advance on rolak.ch/status and does not count as downtime.
- Outages due to force majeure or third-party failures (e.g., Google Gemini, OpenAI, Stripe, Infomaniak, upstream ISP network) are counted as downtime only if they last longer than 4 hours.
- If the 99.0 % threshold is not met in a calendar month, the customer is entitled to a credit of 10 % of the monthly fee per full percentage point below target, up to a maximum of 50 % of the monthly fee.
- The credit must be claimed in writing by email to [email protected] within 30 days after the end of the month and will be offset against the next invoice.
Availability is measured based on the server-side logs of the Provider, which are available for inspection upon request. In the case of partial outages of individual endpoints, downtime is weighted pro-rata (sum of outage minutes across all monitored endpoints ÷ number of monitored endpoints). Not covered by the SLA are third-party services, in particular: AI extraction via Google Gemini, email delivery via iCloud or Google Workspace, payment processing via Stripe — these have their own SLAs from their respective providers over which the Provider has no control.
6. Prices and Payment Terms
Prices depend on the selected plan and are available on our pricing page. All prices are in Swiss Francs (CHF) as final prices; currently no additional Swiss VAT applies (see Imprint). For the "Monthly" option, the monthly amount is charged in advance. For the "Annual" option (approx. 20 % discount versus monthly payment), the full annual amount is charged once in advance; the minimum contract term is 12 months. In case of payment default, the Provider is entitled to block access after a single reminder with a 7-day grace period.
7. Term and Termination
The subscription automatically renews for the selected billing period unless it is terminated with a notice period of 14 days before the end of the term. Termination can be sent by email to [email protected]. The right to extraordinary termination for good cause remains unaffected. In the event of ordinary termination during the minimum term of a prepaid annual subscription, no pro-rata refund is made. If, however, the customer terminates extraordinarily for good cause attributable to the Provider, the Provider refunds the portion attributable to the unused remaining term.
7a. Backups, Data Ownership and Deletion
The Provider performs automated backups of the cloud database at least daily. Backup retention is 7 days.
- The customer can download their cloud-held data at any time via the dashboard CSV export.
- Invoice contents are primarily kept locally in the Windows client (SQLite). The cloud stores account, plan and licence data as well as processing jobs with their extraction results; documents uploaded for processing are automatically deleted after at most 7 days.
- After contract termination, all customer-related data is deleted within 30 days including backups — unless statutory retention requirements apply (in particular CO Art. 958f: 10 years for accounting-related records).
- Upon request, the Provider issues a confirmation of deletion in textual form.
8. Customer Obligations
- The customer is obliged to treat the access data confidentially.
- The customer ensures that they are authorized to process the imported invoice data and that no third-party rights are violated.
- The customer may not use the software for illegal purposes or to circumvent security measures.
9. Liability
The Provider's liability for damage caused by slight negligence, as well as for lost profits, indirect damage and consequential damage, is excluded to the extent permitted by law. Where liability is not excluded, it is limited per damage event to the fees paid by the customer in the last 12 months. Liability for intent and gross negligence remains unaffected to the extent mandated by law (Art. 100 Swiss Code of Obligations). Liability for damage arising from injury to life, body or health remains unlimited in all cases; neither the exclusion of liability nor the liability cap applies in this respect.
10. Data Protection
The processing of personal data is carried out according to our Privacy Policy and the Data Processing Agreement.
11. Amendments to the GTC
The Provider reserves the right to adapt these GTC if necessary. Minor or editorial changes are notified to the customer by email at least 30 days before they take effect and are deemed accepted if the customer does not object within this period. Material changes, in particular to prices, core services or liability, only take effect with the customer's express consent; if the customer objects, they may extraordinarily terminate the subscription with effect from the date the change takes effect. The notice of change expressly informs the customer of the right to object and to terminate.
12. Final Provisions
Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is, to the extent legally permissible, the registered office of the Provider in Switzerland. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.